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STANDARD SALES TERMS AND CONDITIONS

1. Implementation of Provisions

The Client expressly waives their own standard terms and conditions, even if the document is created after these sales terms and conditions are published. Any deviation or change in the rules is only deemed valid if agreed upon in writing beforehand by the parties onexmedia.id.

2. Payment Terms & Service Suspension

  • Deadline: Invoice (invoice) must be paid within 21 business days, unless there is another payment agreement stated on the invoice or official purchase order document.

  • Late Payment Penalty: If there is a delay in payment beyond the due date, onexmedia.id is entitled to impose a fixed interest penalty of 10% of the total outstanding invoice amount.

  • Service Suspension: onexmedia.id has full authority to stop or suspend the provision of any services without prior notice in the event of late payment.

3. Debt Recovery

If payment remains overdue for more than 60 calendar days after the due date, onexmedia.id is entitled to hand over the collection process to a third-party service (debt recovery company). All legal and operational costs incurred will be fully borne by the Client.

4. Tax and Withholding Deductions (Withholding Tax)

  • Any tax withholding at source (withholding tax) under the Client's domestic laws must be paid by the Client to the relevant tax authorities.

  • onexmedia.id is not responsible for costs or deductions related to the legislation of the Client's country of origin.

  • The invoiced amount must be paid in full to onexmedia.id without any deduction for the Client's local tax costs.

5. Limitation of Liability (Limitation of Liability)

  • onexmedia.id is fully committed to providing the best and timely services according to the agreed timeframe (obligation of means), but cannot guarantee absolute results beyond technical control (obligation of result).

  • onexmedia.id cannot be held liable by the Client to be involved as a third party in any indemnity claims made by end consumers against the Client.

6. Claims and Complaints Procedure

To be processed legally, any claims or complaints related to services/goods must be submitted to onexmedia.id via a registered official letter sent to our registered office within a maximum of 8 working days after the delivery of goods or completion of services.

7. Governing Law (Governing Law)

All contractual relationships, transactions, and legal disputes between onexmedia.id and the Client will be governed and subject exclusively to The Law of the Republic of Indonesia.